FAQ

Frequently asked questions

Are your soaps suitable for vegetarians or vegans?


All of our soaps are suitable for vegetarians. Many are suitable for vegans, however some of our soaps do contain animal products (such as Goats' milk or beeswax). The ingredients for each soap is clearly displayed on the product page, along with details of whether it is vegan friendly.




Does your soap contain lye?


We use lye in the process of making our soaps. True soap cannot be made without the use of lye as it is needed to combine with the oils and turn into soap. As the lye is chemically changed by the soap making process, there is no lye left present in any of our finished bars.




Are your soaps suitable for all skin types?


Because our soap is made with all natural oils and butters (including cocoa butter, shea butter and sweet almond oil), they are incredibly gentle and moisturising. None of our soaps contain any unnatural chemicals or manmade fragrances. For very sensitive skin, we recommend our fragrance free "Goats' Milk" soap, which is a very gentle blend of pure Goats' milk and natural oils.




Do your soaps contain any allergens?


Yes, our soaps do contain certain ingredients that may cause allergic reactions in some people. All ingredients are listed on the product pages and allergens are clearly displayed. Should you require any assistance in determining whether a product is suitable for you please do contact us for advice.




Are your soaps organic?


While many of our raw ingredients are certified as organic, we as a company have not been certified as organic and as such, cannot advertise our soaps as organic. We can however confirm that all of our ingredients are natural and we do not use manmade ingredients in any of our soaps.




Do your soaps contain palm oil?


Absolutely not! The Orangutan is the favourite animal of Wayne, co-founder of The Sussex Handmade Soap Company (he even has his own adopted Orangutan, Betty!) In view of this, we can confirm that none of our soaps ever have or ever will contain palm oil.




Do you test on animals?


The Sussex Handmade Soap Company can confirm that none of our products or raw ingredients have been tested on animals and no animal testing whatsoever has been conducted on behalf of The Sussex Handmade Soap Company.




Do you use plastic packaging?


At The Sussex Handmade Soap Company we believe in looking after our environment and the world around us. For us, this means making our packaging recyclable wherever possible. We do not use any plastic or plastic materials in our soap packaging and all of our packaging is recyclable.




What is the shelf life of your soap?


We recommend that our soap is used within 6 months of opening. While our soaps contain natural preservatives and so should not "go off", after being out of their packaging for longer than 6 months there is a chance that the fragrance will begin to fade. Please note that our shelf life recommendation is based on an assumption that the soap is stored correctly in an appropriate place and is not exposed to extreme conditions.




Do you have any special offers?


From time to time, we run special offers and promotions online. These will be advertised on the website and sent to any customers who have opted in to receiving emails from us. When attending public events across the South East, we will generally have special offers running on our stall.




Do you sell your soaps wholesale?


Yes we do. If you are a business and are interested in purchasing our soaps in wholesale quantities please get in touch and we will be happy to set you up with a trade account. Please note that wholesale orders are subject to minimum order quantities.




Where can I buy your soaps?


As well as purchasing direct through this website, we also attend various shows and events across South East England. You can view what events we are attending by clicking on the "Events" link at the top of the home page. We also supply a small number of local, independent shops. You can view the list of shops that stock our soaps by clicking on the "Stockists" link at the top of the home page.




Do you deliver internationally?


At present, we are happy to ship to the UK, Channel Islands and the majority of European countries. Unfortunately we do not currently offer delivery outside of Europe. Please be aware that customs charges may be payable on your order, depending on whereabouts you are located and your countries rules and regulations. These charges are your responsibility and are levied by your country of residence and not us.





The Sussex Handmade Soap Company is a proud member of The Guild Of Craft Soap & Toiletry Makers. To learn more about the guild click here.

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© 2020 by The Sussex Handmade Soap Company.

Hastings, East Sussex

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