Frequently asked questions
Are your soaps suitable for vegetarians or vegans?
All of our soaps are suitable for vegetarians. Many are suitable for vegans, however some of our soaps do contain animal products (such as Goats' milk or beeswax).
Does your soap contain lye?
We use lye in the process of making our soaps. True soap cannot be made without the use of lye as it is needed to combine with the oils and turn into soap.
Are your soaps suitable for all skin types?
Because our soap is made with all natural oils and butters (including cocoa butter, shea butter and sweet almond oil), they are incredibly gentle and moisturising. None of our soaps contain any unnatural chemicals or manmade fragrances.
Do your soaps contain any allergens?
Yes, our soaps do contain certain ingredients that may cause allergic reactions in some people.
Are your soaps organic?
While many of our raw ingredients are certified as organic, we as a company have not been certified as organic and as such, cannot advertise our soaps as organic.
Do your soaps contain palm oil?
Absolutely not! The Orangutan is the favourite animal of Wayne, co-founder of The Sussex Handmade Soap Company (he even has his own adopted Orangutan, Betty!) In view of this, we can confirm that none of our soaps ever have or ever will contain palm oil.
Do you test on animals?
The Sussex Handmade Soap Company can confirm that none of our products or raw ingredients have been tested on animals and no animal testing whatsoever has been conducted on behalf of The Sussex Handmade Soap Company.
Do you use plastic packaging?
At The Sussex Handmade Soap Company we believe in looking after our environment and the world around us. For us, this means making our packaging recyclable wherever possible.
What is the shelf life of your soap?
We recommend that our soap is used within 6 months of opening. While our soaps contain natural preservatives and so should not "go off", after being out of their packaging for longer than 6 months there is a chance that the fragrance will begin to fade.
Do you have any special offers?
From time to time, we run special offers and promotions online. These will be advertised on the website and sent to any customers who have opted in to receiving emails from us.
Do you sell your soaps wholesale?
Yes we do. If you are a business and are interested in purchasing our soaps in wholesale quantities please get in touch and we will be happy to set you up with a trade account.
Where can I buy your soaps?
As well as purchasing direct through this website, we also attend various shows and events across South East England. You can view what events we are attending by clicking on the "Events" link at the top of the home page.
Do you deliver internationally?
At present, we are happy to ship to the UK, Channel Islands, the majority of European countries and the USA.